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Sunday, September 29 • 8:30am - 9:20am
(SELA) Reference Training Refresh: Sherpas for the Mountains of Information

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Library staff are no longer the exclusive gatekeepers of knowledge. Rather, we are tour guides through the evolving world of information, helping customers to find appropriate information and navigate new technologies. Explore Charlotte Mecklenburg Library’s revamped reference training for library staff and how the Library system prepares all public service staff to be information tour guides pivoting reference services to personalized customer service interactions rather than traditional resource reliance.

avatar for Kate Engelbrecht

Kate Engelbrecht

Librarian, Information Services, Charlotte Mecklenburg Library

Sunday September 29, 2019 8:30am - 9:20am CDT
Room 204