Loading…
ArLA/SELA 2019 Joint Conference
Attending this event?
Saturday, September 28 • 10:30am - 11:20am
"How Can I Help You?" and Other Ways to Lose Patrons

Sign up or log in to save this to your schedule and see who's attending!

In this presentation I draw on years of customer service experience to help librarians cultivate the best in customer service experience. I provide techniques for creating better communication, interactions, and experiences for patrons of all kinds. I also communicate how important it is to have a written customer service policy.

Speakers
avatar for Phillip Carter

Phillip Carter

Director, Lamar County Library System


Saturday September 28, 2019 10:30am - 11:20am
Room 205 134 Convention Blvd, Hot Springs, AR 71901
Feedback form isn't open yet.

Attendees (3)