ArLA/SELA 2019 Joint Conference
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Saturday, September 28 • 10:30am - 11:20am
"How Can I Help You?" and Other Ways to Lose Patrons

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In this presentation I draw on years of customer service experience to help librarians cultivate the best in customer service experience. I provide techniques for creating better communication, interactions, and experiences for patrons of all kinds. I also communicate how important it is to have a written customer service policy.

avatar for Phillip Carter

Phillip Carter

Director, Lamar County Library System

Saturday September 28, 2019 10:30am - 11:20am
Room 205 134 Convention Blvd, Hot Springs, AR 71901
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